You have your good reviews and then you have you bad reviews. Not all businesses are the same so your service and food are going to be different. When I write a review I not only focus on the food but the service that you get and the people who have started the business.
When it comes to customer service I am HUGE on it. Not a lot of businesses will give you the service that you deserve. When it comes to any business that you have to sit down and be waited on then the customer is your number one priority. I think we all have been to places that I have received some bad experience as well as some good ones.
What I hope my reviews will do for you as a customer is to help inform you of better decisions on where to dine. For the business I want to make you aware that these businesses exist. Since they only have one or a few locations in that state.